2 jobs found

Location: Dubai (relocation supported) Mentality: ZERO → ONE About Us We are a fast-growing e-commerce and affiliate marketing company operating across Italy, Bulgaria, and Dubai, with a team of 200+ people. Role overview You’ll own the telephony infrastructure powering high-volume outbound and inbound phone sales operations across multiple markets. What you’ll do ● Integrate and manage VoIP providers (Twilio, SIP, Aircall, Vonage, etc.) ● Build and optimize auto-dialers and intelligent call routing ● Manage call recording, latency, uptime, and failover systems ● Optimize call costs and international number provisioning ● Monitor system performance and resolve issues in real time ● Work closely with Engineering and AI teams

Location: Dubai (relocation supported) Mentality: ZERO → ONE About Us We are a fast-growing e-commerce and affiliate marketing company operating across Italy, Bulgaria, and Dubai, with a team of 200+ people. Role overview You’ll be responsible for building the intelligence layer of the platform, turning phone conversations into actionable data that improves revenue, scripts, and operator performance. What you’ll do ● Implement speech-to-text pipelines for all phone calls ● Analyze conversations for tone, keywords, objections, timing, and closing moments ● Build automatic call scoring and benchmarking systems ● Identify patterns between successful and failed calls ● Create feedback loops to optimize scripts and operator behavior ● Work closely with Product and Engineering to ship AI-driven features