Client Success Manager | Remote (US/Canada timezone) - J367

Role Overview
We are seeking a highly organized and proactive Client Success Manager to support the day-to-day business operations across client management, onboarding, internal coordination, and general operational oversight.
This role is ideal for someone who thrives in a fast-paced environment, enjoys working directly with clients, and can keep multiple moving parts aligned and running smoothly.

Key Responsibilities
Client Management & Support
● Serve as the primary point of contact for client accounts
● Build strong, long-term client relationships through consistent communication and follow-up
● Understand each client’s needs, challenges, and objectives to ensure high satisfaction
● Monitor ongoing client performance and identify opportunities to improve outcomes

Client Onboarding
● Guide new clients through the full onboarding process
● Ensure they are properly set up, informed, and supported during the initial stages
● Coordinate internally to provide clients with the tools, resources, and information they need
● Maintain onboarding documentation and workflows for quality and consistency

Team Coordination
● Work closely with internal teams to ensure seamless execution of client requests
● Assign tasks, track progress, and follow up to ensure deliverables are completed on time
● Support team scheduling, workload balancing, and communication flow
● Help maintain an organized operational environment across all departments

Operations & Business Support
● Support daily business operations and help keep processes running efficiently
● Identify gaps or inefficiencies and propose operational improvements
● Assist in planning, documentation, and coordination of internal processes
● Maintain a clear understanding of how the business functions across all areas

Requirements
● 2+ years experience in account management, operations, project management, or related roles
● Strong organizational skills and attention to detail
● Excellent communication abilities in English (written and verbal)
● Italian language skills are a plus, but not mandatory
● Ability to manage multiple priorities and deadlines independently
● Comfortable coordinating across teams and maintaining structure in a remote environment
● Proactive, solution-oriented mindset with the ability to anticipate needs
● Tech-savvy with the ability to learn new tools quickly

Preferred Skills
● Experience with workflow or project management tools
● Background in digital services, e-commerce, or client-facing operations
● Experience in remote teams and asynchronous communication environments

Benefits
● Fully remote position
● Work closely with a collaborative and fast-moving team
● Opportunity for growth as the company expands
● Flexibility and autonomy in managing your workflow