Account Manager (Client Operations) J486

Facebook agency account provider operating at scale. We work with media buyers, advertisers, and
performance marketers, primarily in white-hat verticals, providing ad account infrastructure, budget
management, and operational support. We run a wallet/allocation model and move fast. The people we
hire are experienced, independent, and know how the industry actually works.

This is a high-volume, client-facing operations role. You will be the operational point of contact for active
clients, handling account requests, top-ups, operational issues, and daily communication across multiple
channels while ensuring nothing falls through the cracks.

Candidate Profile
Open globally, with preference for candidates based in the Philippines. Southeast Asia candidates are also
welcome. Strong English, a professional work ethic, and overlap with European business hours are
preferred.

What You'll Do:

• Serve as the operational point of contact for active clients.
• Handle ad account orders, setup requests, top-ups, account issues, payments, and budget adjustments.
• Manage high-volume conversations across Skype, Telegram, and email.
• Provide proactive updates and maintain client communication.
• Keep records of client requests and account statuses.
• Escalate recurring issues and improve processes

• Experience in ad tech, performance marketing, or digital advertising operations.
• Experience handling multiple client conversations simultaneously.
• Strong organization, speed, and attention to detail.
• Strong written English communication.
• Reliable internet and availability during European business hours.
• Comfortable working remotely and independently.
• Meta Ads Manager / Business Manager experience.
• Ad account billing and top-up knowledge.
• Agency, network, or ad tech support experience.

Open globally, preference for Philippines / Southeast Asia candidates with strong English and overlap with
European working hours.

Compensation
Salary: $600 to $1,500/month
Work from home | Full-time
European business hours, Monday to Friday