Operations Manager / Operations Specialist / EU or USA only (J430)

About the Role

We are looking for an experienced Operations Person to manage day-to-day platform activities, ensures client and creator experience, and takes care on smooth operational performance. The ideal candidate has prior experience in the adult industry and understands the US market, audience behavior, and platform dynamics. This is not a role for Affiliate- or Creator Manager

Key Responsibilities

• Manage daily operations on the platform
• Provide ongoing support and issue resolution with creators and clients
• Monitor account performance and platform activity
• Ensure compliance with platform policies and industry regulations
• Handle escalations, disputes, and sensitive cases professionally
• Collaborate with marketing, content, and support teams
• Optimize workflows and operational processes

Requirements

• Proven experience in Operations, Account Management, or VIP Support
• Previous experience in the adult industry is required
• Strong understanding of the US market and customer behavior
• Excellent communication skills (written & verbal English)
• Ability to manage multiple accounts and priorities
• Problem-solving and conflict-resolution skills
• High level of discretion and professionalism
• Comfortable working in a fast-paced, digital environment
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Nice to Have

• Experience working with creator platforms (e.g., subscription/content platforms)
• CRM or support tool experience
• Data tracking & reporting skills
• Multilingual abilities

What We Offer

• Competitive salary based on Candidate Experience
• Remote flexibility (if applicable)
• Growth opportunities within the company
• Dynamic, international team environment