Affiliate Support Manager

Our company is a leading service provider in the digital advertising sector, offering both self-service and open RTB capabilities to its clients. Its proprietary platform was developed over a decade by Double Impact, allowing clients to have full access to a vast marketplace and an array of advanced optimization features.

• Affpal HR is one of the leading HR Agencies in the performance marketing space. We run ourself since 15 years affiliate programs, train account managers and have a international team with best connections towards employers and candidates.

• Excellent proficiency in English.
• Familiarity with media buying models (CPM, CPC, CPA, CPL, RS, etc.) is highly advantageous.
• Curiosity and aptitude for technical tools and concepts related to affiliate marketing.
• Strong critical-thinking and basic mathematical skills.
• Comfortable with adult content.
• Passion for affiliate marketing, technology, and digital innovation.
• Outstanding communication and client relationship skills.
• Discretion in handling sensitive information.
• Ability to work both autonomously and as part of a team in a fast-paced environment.
• Proficiency in multitasking
• Highly beneficial to have experience in affiliate marketing, customer support, or a similar role in a digital marketing environment.

RESPONSIBILITIES

• Assist affiliates during the onboarding process, including registration and account setup.
• Provide prompt and effective communication with affiliates, addressing external inquiries and conveying internal concerns.
• Maintain and update internal and external documentation, such as FAQs.
• Follow established guidelines and processes to ensure efficient affiliate support.
• Coordinate with various teams to meet affiliate needs accurately and timely.
• Deliver clear, concise, and reliable reports on all activities to key stakeholders.
• Troubleshoot issues, including technical and sales-related problems.
• Perform routine tasks with meticulous attention to detail.

• Quarterly bonus program based on results.

• Sanitas Private health insurance.

• Cobee flexible compensation plan.

• New Macbook laptop.

• Brand new office with magnificent views.

• Free coffee and snacks.

Can you describe your experience in managing affiliate relationships and providing support? How do you ensure affiliates receive timely and effective assistance?